This guide will provide you with all the necessary steps and requirements to seamlessly integrate Tapkey’s smart access technology with the ClockPMS+ system.
Integrating Tapkey with ClockPMS+ allows for automatic, smartphone-based room access tailored specifically to your guests’ booking details, from the moment of check-in to the instant they check out.
What to expect from this article:
Let’s get started to unlock the full potential of smart, secure, and smooth hospitality management.
How does the integration work?
Once you install Clock PMS+ Add-On, a check-in to a room in Clock PMS+ is going to create permissions for configured locks in Tapkey for booking guests. The permissions are created only at the moment of check-in and removed immediately at check-out from the Clock PMS+ platform.
Requirements
- Clock PMS+ subscription or demo account.
- Tapkey smart locks are already installed in the facilities. Here you'll find how to register locks.
- Clock PMS+ integration credentials. You will have to request them from integrations@clock-hs.com. Specify your subscription and ask for an API user to proceed with the Add-On.
Step-by-Step Installation
Let's get started with the installation!
1. Navigate to the ClockPMS+ Add-On
Login to the Tapkey locking system as the owner, navigate to Add-Ons and tap on Explore Add-Ons Marketplace. In the Clock PMS+ Add-On tap Connect with Clock PMS+.
2. Fill out the information
In the Clock PMS+ connect screen, you'll need to fill out the API connection information.
Note: This information needs to be requested from the ClockPMS+ team. Email integrations@clock-hs.com. Find more information on the ClockPMS+ API here.
3. Configure Webhooks
The configuration of Webhooks requires additional input from the Clock PMS+ team, they will guide you step by step. Here, you'll find the steps required to establish a connection with Clock PMS+.
Once you finalise the initial connection screen, the Add-On is going to indicate that the Webhook connection is missing, tap Configure to proceed.
4. Register the Add-On URL as the Webhook
In the next step, it is required to ask Clock PMS+ to register the Add-On URL as the Webhook subscription and send the prepared email to integrations@clock-hs.com.
5. Confirm the Webhook
Once Clock PMS+ establishes a connection with Tapkey, the status will be Waiting for subscription confirmation. Navigate to the displayed URL using a new tab to confirm the Clock PMS+ Webhook.
Note: Check the subscription URL, and verify with Clock PMS+ if this URL is correct before accepting the connection.
6. Create the first booking
Create an initial booking using Clock PMS+ to check if the integration is completed and messages are being transmitted.
7. Verify connection
When the booking has been created, verify the connection status on the Add-On configuration page. It is expected that the status is Connected after the booking has been created in ClockPMS+.
Congratulations! The Clock PMS+ connection has been established!
Resource Sync
Resource Sync is created to automatically create permissions to access locks based on room check-in and check-out activities based on the association decided by admins between locks and rooms.
8. Navigate to installed Add-Ons
Tap Edit on the Clock PMS+ Add-On on the Installed Add-Ons page.
9. Configure the room locks
Select a room to configure the lock, in this example, we will use room “101”. Tap on the room to associate locks.
10. Add the locks
In the configuration area, associate the locks that a guest must have access to, such as the room door or access to shared areas. Don't forget to tap Save.
Repeat the same process for all rooms.
11. Test that the resources are synced
Create a booking for room 101 in ClockPMS+ and make sure the start date is happening today.
12. Check-in the test guests
Check in the booking, and verify the grants for the locks in Tapkey.
13. Test check-out
The check-out will cause the permission to be revoked in Tapkey, so the guests for this booking are no longer able to open the doors.
You're good to go now! The connection between Tapkey and ClockPMS+ is completed!